Service Policy

1. Service Overview

At Bigtwin Club Spain, we are committed to providing exceptional service for all your motorcycle gear and accessories needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

• Email: ask@bigtwin-club-spain.com
• Phone: +1 867-667-2888
• Address: 602 Strickland St, Whitehorse, YT Y1A 2K7, Canada

2.2 Support Hours

Our customer support team is available:

• Monday to Friday: 9:00 AM - 6:00 PM EST
• Saturday: 10:00 AM - 4:00 PM EST
• Sunday: Closed

3. Gear Repair Services

3.1 Available Services

• Leather gear repairs and restoration
• Protective armor replacement
• Zipper and fastener repairs
• Waterproofing treatment
• Custom modifications
• Safety feature upgrades

3.2 Service Timeframes

Standard repair services typically require:

• Initial Assessment: 1-2 business days
• Minor Repairs: 3-5 business days
• Major Repairs: 7-14 business days
• Custom Modifications: 14-21 business days

4. Warranty Services

4.1 Standard Warranty

All new products purchased from Bigtwin Club Spain come with:

• 30-day satisfaction guarantee
• 90-day warranty against manufacturing defects
• Free component replacement for missing pieces (reported within 7 days of purchase)

4.2 Extended Warranty

Optional extended warranty services include:

• 12-month extended protection
• Priority repair service
• Free replacement of damaged components
• Discount on future repairs

5. Custom Services

5.1 Customization Options

• Custom gear fitting and adjustments
• Personalized design elements
• Safety feature upgrades
• Specialized modifications for specific riding styles

5.2 Professional Services

• Gear fitting consultations
• Safety equipment assessments
• Maintenance workshops
• Product care demonstrations

6. Service Pricing

6.1 Assessment Fees

• Basic assessment: Free
• Detailed assessment: $25
• Expert consultation: $50

6.2 Repair Costs

• Minor repairs: $20-40
• Major repairs: $50-120
• Custom work: Quoted per project

7. Quality Assurance

Our commitment to quality includes:

• Professional assessment of all repairs
• Quality testing before return
• Photographic documentation of repairs
• Satisfaction guarantee on all services
• Follow-up quality checks

8. Service Requests

8.1 How to Request Service

1. Contact our support team via phone or email
2. Describe the service needed
3. Receive a preliminary assessment
4. Schedule service appointment if needed
5. Approve service quote

8.2 Required Information

• Product name and manufacturer
• Purchase date and location
• Detailed description of issues
• Photos of damaged components
• Preferred service timeline

9. Service Guarantees

We stand behind our services with:

• 30-day warranty on repairs
• Satisfaction guarantee
• Price match on comparable services
• Professional workmanship
• Genuine parts and materials

10. Updates to Service Policy

Bigtwin Club Spain reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.